Fort Wayne School Relationship Manager

Job Requirements Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments is seeking to hire School Relationship Managers to add to our growing Band and Orchestra Sales team! As a School Relationship Manager for Sweetwater you will communicate and network with schools, directors and arts coordinators to provide exceptional customer service and drive rental business to our Online Rental Platform.
This role is critical in assisting school accounts with needed services to maintain customer relationships within your geographic territory.
As an outbound school relationship manager you will be a school’s direct link to several activities including recruitment support, instrument testing and fitting, school-owned repair coordination, and community outreach and engagement activities.
Our goal is to help support music education across America while supporting Sweetwater’s mission to “always do the right thing”.
Responsibilities: Band & Orchestra Relationship Manager s fully responsible for the daily operations within the assigned territory.
Drives potential rental customers from assigned territory to execute rental contracts online Communicate with schools, directors, and arts coordinators on a regular basis to provide customer support Connect with schools, universities, and district support offices as needed via phone Direct Sweetwater resources to exceed customer expectations for timeliness, accuracy, and convenience Assist school accounts with needed services to maintain customer relationship Fully responsible for territory rental growth through building partnerships with Educators and administrators Responsible for rental unit budget and forecasting Responsible for establishing area rental rates Responsible for connecting territory educators with qualified SEs for institutional sales Attend educator events (MEA events, association meetings, school professional development sessions) as needed Facilitate necessary instrument repairs within marketplace Coordinate rental preferences with DC to ensure accuracy for customers Oversee rental/educator customer escalations and assist CSR team to ensure customer satisfaction Qualifications: Passion for music education Education and music advocacy Relevant experience as an educational representative, former music educator, or experience in music retail Sweetwater "Ideal" Team-Player WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences Get Things Done - Great work ethic and moves with a sense of urgency Obsesses over the Details – committed to paying attention to the details Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life.
Our individual differences make Sweetwater stronger as a company and a better place to work.
Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience.
We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.