Full-time Kelley Chevrolet Service Cashier

Functions: Receive funds from customers and employees in payment for goods and/or services and records the amount received in an accurate manner.
Receive paperwork from technicians when they are finished with a job.
Review estimate, and book repair order to match estimate.
Review tech story, and verify it matches customer’s concern.
Employee is often the customer’s last contact with the dealership and therefore must represent the dealership in a friendly/professional manner.
Will assist in other positions throughout the service department as directed by the Service Director and Assistant Service Manager.
Responsibilities and Authorities: Cashier Receive cash, checks and credit card payments from customers, record the amount received and provide appropriate change, if any.
Operate cash drawer.
Compute or recompute the customer’s bill utilizing the dealership’s computer system.
Explain charges in a courteous and knowledgeable manner.
Issue receipts and paperwork to customer.
Ascertain and record totals shown on cash register and verify against cash on hand.
Work with department managers to keep abreast of new products and services offered, their features, value and any price changes.
Handle customer complaints with compassion, integrity, poise, and patience.
Refer the customer to the appropriate individual to resolve problem.
Work in the DMS to book repair orders to match estimates, verify technician’s stories, and print off customer invoices.
Assist Service Advisors with phone calls, paperwork, and any other duties deemed necessary by management.
Communicate with customers to let them know their vehicle is finished.
Prepare paperwork for customers, and file appropriately with keys by customer’s last name or business name.
Give cash refunds or issue credit for service errors or returned merchandise.
Assist customers in locating their vehicle.
Assist with inspecting warranty claims for 3 C’s - Complaint, Cause, and Correction.
Assist with submitting claims on a timely basis, with a goal of 48 hours from invoice date.
Assist with reviewing rejected or returned warranty claims, make any necessary corrections, and submit on a timely basis.
Assist with reconciling credit memos with warranty schedule to assure proper payments.
Keep updated on all warranty policies and procedures through manuals, bulletins, and meetings.
Communicate professionally with manufacturers or warranty representatives.
Communicate professionally with customers and keep them informed during warranty process if necessary.
All other tasks deemed necessary by Management.
Loaner Assistant (will be performed on an as-needed basis directed by the Service Director/Asst.
Service Manager) Prepare and handle documents/paperwork pertaining to the rental agreement.
Verify driver’s license and insurance documentation.
Ensure all documents are filled out properly and signed.
Assist sales, F & I and parts with stock numbers and VIN numbers.
Participate in audits as required.
Manage fleet of DRAC Loaner Vehicles and responsible for knowing where all vehicles are at, at all times.
Maintain mileage logs.
Handle insurance claims for DRAC vehicles.
Inspect vehicles for damage.
All other tasks deemed necessary by Management.
Service Administration (will be performed on an as-needed basis directed by the Service Director/Asst.
Service Manager) Assist service advisors with booking appointments, status calls, and estimates.
Call in claims to warranty companies.
Monitor and review Loaner Logs daily.
Look to see if we are able to be reimbursed for the vehicle and submit for the loaner through the Claim Pre-Approval Process.
Run, submit and correct any Policy Enthusiasm Tool, Pre-Approvals, or Aftersales Empowerment Requests.
Inspect claims for accuracy, and ensure we are submitting for the appropriate dollar amounts for parts, labor, sublet, materials, etc.
Ensure training for Service Writers, Warranty Administrator and Technicians is maintained quarterly.
Fill in for Warranty Administrator when they are not able to work.
Ensure all claims are submitted on a timely basis, with a goal of 48 hours from invoice date.
Review all rejected or returned warranty claims, make any necessary corrections, and submit on a timely basis.
Maintain communication with service and parts personnel.
Review all schedules for manufactures warranty, extended service contracts, and receivables.
Participate in monthly meetings with technicians and service writers.
Monitor and analyze warranty reports and identify trends and areas that need attention.
Process Mechanic Liens for abandon vehicles and acquire titles.
Assist with general service department workflow and processes to maximize productivity, customer satisfaction and gross profit.
All other tasks deemed necessary by Management.
Qualifications: High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Sales and supervisory experience preferred but not required.
One year of experience operating a computer and a cash register.
Professional personal appearance and good customer service skills.
Must work well with others and with customers.
Valid driver’s license and good driving record required.
Working Conditions: Will spend time at a desk in an office setting.
Will spend a great deal of time doing paper work.
Will spend some time outdoors as needed to ensure that customer gets into their vehicle.
May be required to walk customer to their vehicle or bring the vehicle to the customer.
Will work on computer.
Will have personal interaction with sales staff, service technicians, service manager, car porters and customers.
Will work weekends.
Will be exposed to noise, dust, fumes and other hazardous or nonhazardous materials.
We are an Equal Opportunity Employer.