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Posted : Wednesday, June 19, 2024 02:48 AM
*Position overview:*
The Victim Care Program Manager plans, directs, and coordinates the victims’ services activities of the Victim Care Program to ensure that goals and objectives of the program are accomplished within prescribed time frame and funding parameters.
The Victim Care Program Manager organizes the work and is responsible for the supervision of the victim advocates.
The Victim Care Program Manager may also offer direct service and support Amani’s provision of culturally competent services to immigrant and refugee victims of crime.
Services are rendered to respond to victims’ emotional and physical needs and assist them in stabilizing their lives past victimization.
Survivors receive the necessary resources to navigate the court system, and education to increase their sense of safety and security.
The Victim Care Program Manager fosters relationships with multicultural centers, law enforcement and other service providers in the community.
This position also plays a pivotal role in the development and implementation of Amani’s Naturalization and Legal Assistance (NALA) program by overseeing administrative duties of the program, as well as NALA staff.
Amani provides trauma informed victim services and collaborates with local agencies to address issues of access for immigrants and refugees who are victims of crime in Allen County.
The Victim Care Program Manager is an active member of the program managers’ team, supporting strategic planning and cross-departmental collaboration.
*About Amani Family Services, Inc.
* Amani is the only local organization entirely devoted to promoting the wellbeing of non-English speaking families through community-based counseling and casework, with the purpose of facilitating the healing of immigrants and refugees who have experienced maltreatment and violence and preventing incidents of family violence.
Amani has cared for families since 2006 and it is proud to provide excellent and compassionate care for all.
*RESPONSIBILITIES & DUTIES* _*Supervisory Responsibility*_ * Supervision of advocates, interns, interpreters, and volunteers _*Victims’ Services*_ * Provide oversight of client services, ensuring quality, professional and culturally competent services * Ensure program and fiscal activities are in compliance with funding requirements * Recruit, hire and train program staff, including interns and volunteers * Provide ongoing supervision, case review and performance review for program staff * Maintain collaborative relationships to address community needs * Represent program and agency in the community through engagement in special events * Actively address issues of access (language and culture barriers) * May engage in direct service to clients * Facilitate monthly Family Justice Taskforce meetings * Responsible for maintaining client records and accurate, timely reporting on program and fiscal activities * Assist in grant writing and fundraising activities * Responsible for program fiscal activities * Serve as active member of the program management team * Present on Amani’s services and cultural competency topics to the community * Role in developing and implementing Amani’s Naturalization and Legal Assistance (NALA) Program * Direct supervision of NALA activities * Direct supervision of NALA staff * Other duties as assigned *EDUCATION & EXPERIENCE* * Bachelor’s degree in human services, criminal justice or related field, required * Master’s degree in human services, criminal justice or related field, preferred * Prior proven track of serving in a leadership role * Three (3) to five (5) years related professional work experience, preferred; or combination of education and professional experience * Prior experience working with crime survivors * Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software.
Ability to scan, edit and create PDF files and experience with shared folders *REQUIREMENTS* * Must be able to read, write, and communicate fluently in English * Strong administrative, organizational, interpersonal, problem-solving, time management, verbal communication, and writing and presentation skills are required * Proven project and/or program management experience * Ability to read fiscal reports and monitor program expenses * Knowledge of trauma-informed supervision principles * Ability to work in and adapt to the culture of a multi-cultural, community based organization * Awareness of and sensitivity to the diversity and to the cultures represented in the communities served by Amani * Knowledge of cultural competencies, internal biases and the ability to engage in self-examination to overcome this barrier to providing exceptional services to Amani clients * Maintain good working relationships with leadership, management, staff, grant administrators and other stakeholders * Excellent interpersonal skills, ability to relate well with persons from a variety of cultural, educational, and socioeconomic groups * Ability to define and uphold ethics and professional boundaries with staff and clients in all circumstances * Commitment to maintain confidentiality * Understand and follow all policies and procedures of Amani * High level of independent judgment * Excellent problem-solving skills and organizational skills * Ability to work effectively with minimal management guidance/supervision and communicate well with others * Excellent customer service, follow through, professionalism and courtesy * Ability to multi-task and effectively judge priorities of workload * Self-motivated and self-starter * Willingness to accept responsibility * Must be reliable and consistent with attendance and punctuality to work * Ability to work flexible hours, as needed * Satisfactory background checks (i.
e.
fingerprint, criminal history record, and motor vehicle report), as well as positive professional references are required * Must be able to show valid proof of employment eligibility in the United States of America * Must have a valid driver’s license, daily access to reliable transportation, and proof of personal automobile insurance meeting Amani’s required coverage levels *WORK ENVIRONMENT & PHYSICAL DEMANDS* * Constant exposure to office work environment, which is typically controlled, agreeable, and in a non-spoking office * Work also takes place in residential and community settings where weather and cleanliness conditions may be less predictable * Travel may occasionally expose employee to inclement weather conditions * A person in this position needs to frequently move about inside the office and frequent off-site meetings * Frequent activity associated with attending meetings within the organization and meeting external constituents * Regarding meetings: observing the presenter or information being relayed, as well as detecting the message, and exchanging information is a requirement * The employee will occasionally be required to audibly address/convey information to large groups of people in an indoor setting * Frequently communicate with others and/or express oneself via meetings, over the telephone, and through written channels * Constantly recognize and discern written and electronic material * Constantly operate typical office equipment (telephone, copier, printer, fax, computer, keyboard, etc.
) * Employee will occasionally need to position themselves to lower spaces or ground floor to reference objects/items or information such as literature * On an infrequent/seldom basis, employee may need to move items up to twenty-five (25) pounds when preparing for meetings, events, or gatherings * Must be able to remain in a stationary position up to 70% of the time * May frequently ascend/descend stairs during frequent off-site meetings * Frequently required to drive/operate a car Job Type: Full-time Pay: $47,000.
00 - $50,000.
00 per year Benefits: * Dental insurance * Employee assistance program * Health insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * Day shift Work Location: Hybrid remote in Fort Wayne, IN
The Victim Care Program Manager organizes the work and is responsible for the supervision of the victim advocates.
The Victim Care Program Manager may also offer direct service and support Amani’s provision of culturally competent services to immigrant and refugee victims of crime.
Services are rendered to respond to victims’ emotional and physical needs and assist them in stabilizing their lives past victimization.
Survivors receive the necessary resources to navigate the court system, and education to increase their sense of safety and security.
The Victim Care Program Manager fosters relationships with multicultural centers, law enforcement and other service providers in the community.
This position also plays a pivotal role in the development and implementation of Amani’s Naturalization and Legal Assistance (NALA) program by overseeing administrative duties of the program, as well as NALA staff.
Amani provides trauma informed victim services and collaborates with local agencies to address issues of access for immigrants and refugees who are victims of crime in Allen County.
The Victim Care Program Manager is an active member of the program managers’ team, supporting strategic planning and cross-departmental collaboration.
*About Amani Family Services, Inc.
* Amani is the only local organization entirely devoted to promoting the wellbeing of non-English speaking families through community-based counseling and casework, with the purpose of facilitating the healing of immigrants and refugees who have experienced maltreatment and violence and preventing incidents of family violence.
Amani has cared for families since 2006 and it is proud to provide excellent and compassionate care for all.
*RESPONSIBILITIES & DUTIES* _*Supervisory Responsibility*_ * Supervision of advocates, interns, interpreters, and volunteers _*Victims’ Services*_ * Provide oversight of client services, ensuring quality, professional and culturally competent services * Ensure program and fiscal activities are in compliance with funding requirements * Recruit, hire and train program staff, including interns and volunteers * Provide ongoing supervision, case review and performance review for program staff * Maintain collaborative relationships to address community needs * Represent program and agency in the community through engagement in special events * Actively address issues of access (language and culture barriers) * May engage in direct service to clients * Facilitate monthly Family Justice Taskforce meetings * Responsible for maintaining client records and accurate, timely reporting on program and fiscal activities * Assist in grant writing and fundraising activities * Responsible for program fiscal activities * Serve as active member of the program management team * Present on Amani’s services and cultural competency topics to the community * Role in developing and implementing Amani’s Naturalization and Legal Assistance (NALA) Program * Direct supervision of NALA activities * Direct supervision of NALA staff * Other duties as assigned *EDUCATION & EXPERIENCE* * Bachelor’s degree in human services, criminal justice or related field, required * Master’s degree in human services, criminal justice or related field, preferred * Prior proven track of serving in a leadership role * Three (3) to five (5) years related professional work experience, preferred; or combination of education and professional experience * Prior experience working with crime survivors * Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software.
Ability to scan, edit and create PDF files and experience with shared folders *REQUIREMENTS* * Must be able to read, write, and communicate fluently in English * Strong administrative, organizational, interpersonal, problem-solving, time management, verbal communication, and writing and presentation skills are required * Proven project and/or program management experience * Ability to read fiscal reports and monitor program expenses * Knowledge of trauma-informed supervision principles * Ability to work in and adapt to the culture of a multi-cultural, community based organization * Awareness of and sensitivity to the diversity and to the cultures represented in the communities served by Amani * Knowledge of cultural competencies, internal biases and the ability to engage in self-examination to overcome this barrier to providing exceptional services to Amani clients * Maintain good working relationships with leadership, management, staff, grant administrators and other stakeholders * Excellent interpersonal skills, ability to relate well with persons from a variety of cultural, educational, and socioeconomic groups * Ability to define and uphold ethics and professional boundaries with staff and clients in all circumstances * Commitment to maintain confidentiality * Understand and follow all policies and procedures of Amani * High level of independent judgment * Excellent problem-solving skills and organizational skills * Ability to work effectively with minimal management guidance/supervision and communicate well with others * Excellent customer service, follow through, professionalism and courtesy * Ability to multi-task and effectively judge priorities of workload * Self-motivated and self-starter * Willingness to accept responsibility * Must be reliable and consistent with attendance and punctuality to work * Ability to work flexible hours, as needed * Satisfactory background checks (i.
e.
fingerprint, criminal history record, and motor vehicle report), as well as positive professional references are required * Must be able to show valid proof of employment eligibility in the United States of America * Must have a valid driver’s license, daily access to reliable transportation, and proof of personal automobile insurance meeting Amani’s required coverage levels *WORK ENVIRONMENT & PHYSICAL DEMANDS* * Constant exposure to office work environment, which is typically controlled, agreeable, and in a non-spoking office * Work also takes place in residential and community settings where weather and cleanliness conditions may be less predictable * Travel may occasionally expose employee to inclement weather conditions * A person in this position needs to frequently move about inside the office and frequent off-site meetings * Frequent activity associated with attending meetings within the organization and meeting external constituents * Regarding meetings: observing the presenter or information being relayed, as well as detecting the message, and exchanging information is a requirement * The employee will occasionally be required to audibly address/convey information to large groups of people in an indoor setting * Frequently communicate with others and/or express oneself via meetings, over the telephone, and through written channels * Constantly recognize and discern written and electronic material * Constantly operate typical office equipment (telephone, copier, printer, fax, computer, keyboard, etc.
) * Employee will occasionally need to position themselves to lower spaces or ground floor to reference objects/items or information such as literature * On an infrequent/seldom basis, employee may need to move items up to twenty-five (25) pounds when preparing for meetings, events, or gatherings * Must be able to remain in a stationary position up to 70% of the time * May frequently ascend/descend stairs during frequent off-site meetings * Frequently required to drive/operate a car Job Type: Full-time Pay: $47,000.
00 - $50,000.
00 per year Benefits: * Dental insurance * Employee assistance program * Health insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * Day shift Work Location: Hybrid remote in Fort Wayne, IN
• Phone : NA
• Location : 5104 N Clinton St, Fort Wayne, IN
• Post ID: 9023982429
